Do you accept drivers?

  • No, we do not offer rides or take drivers.
  • Sakay.ph is a public transit navigation app, which means we only provide commute directions.

How do I go to [insert place]?

  • Type your origin and destination to get suggested routes. Tap a route card and follow the step-by-step directions. Ingat sa byahe!
  • You can also go to https://sakay.ph and type in your route search!

Where can I see routes, schedules, and fares?

  • You'll see those details when you search for commute directions— just tap a vehicle card.
  • If you want to check without searching for directions, go to Route Explorer (tap the icon that looks like a map), or visit https://explore.sakay.ph.
  • You'll find routes, schedules, and fares of City Buses, P2P Buses, and Jeepneys on the Route Explorer.

How can I see bus live locations?

  • You'll see their live locations on the map if your route matches with online vehicles.
  • You can also check our live location tracker at https://tracker.sakay.ph.

Why can't I see jeepney and bus live locations?

  • Our live locations are dependent on our partnerships with transit operators. Check out https://tracker.sakay.ph to see which routes have live data available!
  • You can also let us know if there are transit operators with GPS data that you want to see in Sakay.

Why can’t I find the place I’m looking for?

  • Sorry about that! Sometimes our search results don’t have certain location names - we’re working on it. In the meantime, try searching by street address. That should work!
  • If you'd like to have our map include a specific landmark or place, you can submit it via the app by pinning a location and checking “I know more about this place” via the webapp (https://sakay.ph/app/trip).
Check "I know more about this place"
Enter details for the place

Why are there no directions to/in [place outside Metro Manila]? :(

  • Our coverage is limited to Metro Manila, Metro Cebu, and their surrounding areas for now - but we’re accepting data from across the country, so if you’d like to contribute, please let us know!

Why can’t I find a trip even when I’m within Metro Manila?

  • One possible reason is that there’s no publicly-accessible walkable path from your origin to the nearest public transport stop or from the last stop to your destination.
  • Try moving your origin and/or destination closer to a public road and search again. This can sometimes happen when your location is inside school campuses, private compounds, subdivisions, or other areas with limited public access.

Why are no routes showing up?

  • Right now, we only have routes inside Metro Manila, Metro Cebu, and a few surrounding regions. Regional routes are still in beta, so our coverage is still not complete.
  • If both locations are within the metro areas though, and still nothing is showing up, please check the departure time of your search. There are fewer routes available late at night and early morning.
  • If still nothing shows, please feel free to leave us feedback via the app or via email at feedback@sakay.ph.

How can I submit alternate routes?

Origin and destination are both within a coverage area, but I keep getting the "other" error in iOS

  • Go to Settings > General > Language & Region
  • Set it to "Philippines"

My approximate location is so far from my actual location.

  • If you're on iOS 18 and above, go to Settings > Privacy & Security > Location Services > Sakay/Safari and turn on “Precise Location”
  • For Android 12 and higher, go to Settings > Location Services > Location Accuracy and turn on “Improve Location Accuracy”.

Does this work offline?

  • We don’t have a full offline mode, but if you’re using the app, you can go to the History tab to view recent searches with their results. You can use this to pre-load your search and view the instructions offline.

Why no trikes?

  • Trikes are in beta. Coverage is not yet complete, but please do turn on the beta in your settings and let us know what you think.
  • Trikes are a bit tricky because the fare rules vary per area, and they’re registered in a local level. We have tricycles available in parts of Quezon City and Pasig.

Why does the app make me get on/off a vehicle a little bit away from where I am/where I want to be?

  • Making an entire road pick-up or drop-off-able messes up routes and times, so we set pick-up and drop-off points along roads at specific areas and landmarks. This is why sometimes it will tell you to get off/on a jeep a little bit away from where exactly you want.
  • We also prioritize stops in sheds and other areas designated for pedestrian use, so that new commuters feel more secure.
  • Lastly - we tried to remove all stops that actually outright have “no loading/unloading” signs or fences blocking the sidewalk from the street to promote safe and legal commutes.

Why don't you use bus/jeepney signboards? / You're using the wrong destination terms!

  • Signboard support is slowly being rolled out!
  • Signboards were created as an informal practice to show route variations. This means that there is no central regulation for this, making data collection a very manual affair, but you should see these across newly-updated routes in Metro Manila and Cebu.
  • We understand that sometimes you can have three different route options for a single destination - which is why now you can view all the other routes you can take to get to it. To do this, check that leg of your route, and tap the card with the route name. A dropdown will appear with your alternative options.
  • If you’d like to provide us signboard information, let us know via e-mail!

My jeepney didn't go to <location> and turned around before getting there.

  • Unfortunately, trip cutting is a (not actually legal) reality that is out of our control.
  • In this case, please search for a route starting from where you ended up getting dropped off.
  • If you can, please leave us a report of what route it was and where you got dropped off.

My jeepney/bus charged me a different amount! Your fares are wrong.

  • Sorry about that! While we do our best to keep as accurate as possible, jeepney/bus fares can sometimes be inconsistent. Please let us know the specifics of the error the feedback features on the app or via email at feedback@sakay.ph.

Where is your store?

  • We don’t have one, sorry. We don’t sell anything - but let us know if you’re interested in a t-shirt, maybe we can make one.
  • Want other ways to support Sakay.ph? Maging kaakbay!

Why does Sakay have advertisements?

  • Creating and maintaining an app requires time, money, and resources. To keep Sakay a free service, we use advertisements as a way to generate revenue. Ads on Sakay help us grow so we can always continue to improve our services.
  • Don’t worry, we’ve made sure that our ads wouldn’t interfere with your app experience.
  • If you’re interested in directly contributing to Sakay.ph, pwede ka rin maging kaakbay!

How else do you make money?

  • We sell data, usually to transport departments and transport provider businesses - with this data, they optimize routes, improve public transportation, etc.
  • Don't panic: we do collect information about your usage of the app, but this is done anonymously, in aggregate. (e.g. "3000 people get recommendations that pass by this area on Thursday evenings, on average.") We don't need to know who you are, and you are welcome to use our service without an account.
  • We also take direct donations - become a Sakay Kaakbay!

I have an app/website and I would love to integrate with you!

  • We would love to work with you too! <3
  • If you'd like to share/get directions using our app, you are welcome to use the URL schema (for Web and Native deeplinks) as found in this article: https://blog.sakay.ph/sharing-links/
  • Please note that you may not use AI or other automation to fetch our data, as it’s against our terms of service: https://www.sakay.ph/terms
  • If you need public transport data for academic or research purposes, reach out to us at contact@sakay.ph.